Refund and Returns Policy

At Nishkalmasha, we take great pride in the artisanal quality of our handmade herbal soaps and hair care products. Because our products are personal care items and are handcrafted in small batches, our return policy is governed by the following guidelines:

1. RETURNS & REPLACEMENTS

Due to the hygiene and consumable nature of personal care products, we do not accept returns once a product has been delivered, except in the following cases:

• Damaged during transit: The product arrived broken or leaked significantly.
• Defective product: The product has a manufacturing defect (e.g., visible mold or contamination).
• Incorrect Order: You received a different product than what you ordered.

2. MANDATORY UNBOXING VIDEO

To claim a replacement or refund for a damaged or incorrect item, you must provide a clear unboxing video.

• The video should show the unopened package, the shipping label, and the actual opening process revealing the damage or error.
• Claims without a valid unboxing video will not be processed, as it is our only way to verify the condition of the product upon arrival.

3. REPORTING TIMELINE

All claims for damages or incorrect items must be reported within 24 to 48 hours of delivery. You can reach out to us at our official contact email or via the website with your Order ID and the unboxing video.

4. ARTISANAL VARIATIONS (No Return Policy)

Please note that Nishkalmasha products are handmade using natural ingredients and a “melt and pour” process. Therefore:

• Slight variations in color, texture, shape, or scent are natural and are not considered defects.
• We do not accept returns based on “dislike of fragrance” or “slight color difference” compared to website images.

5. REFUNDS

If a refund is approved by our team:

• Prepaid Orders: The amount will be credited back to the original payment source (Bank Account, UPI, or Card) within 5-7 business days.
• COD Orders: You will be asked to provide your bank details or UPI ID for a manual transfer.
• Shipping Costs: Original shipping charges are non-refundable.

6. CANCELLATIONS

• You may cancel your order only if it has not yet been dispatched. Once the order is handed over to our courier partner, we cannot process a cancellation.
• If a cancellation is accepted, the refund will be processed within the standard banking timeline.

7. MARKETPLACE PURCHASES

If you purchased Nishkalmasha products through Amazon, Flipkart, or Meesho, please follow the return/refund process of that specific platform. We can only assist with orders placed directly through www.nishkalmasha.com.

8. CONTACT US

For any concerns regarding your order, please contact the Nishkalmasha Herbals support team:

• Email: info@nishkalmasha.com