Privacy Policy

Last Updated: May 4, 2026

At Nishkalmasha, we are committed to protecting your privacy. This Privacy Policy describes how Nishkalmasha Herbals (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from www.nishkalmasha.com (the “Site”).

1. INFORMATION WE COLLECT

When you visit the Site, we collect certain information necessary to process your purchases and improve your experience:

• Order Information: Including your name, billing address, shipping address, payment information (processed via secure third-party gateways), email address, and phone number.

• Device Information: Including your IP address, web browser, time zone, and cookies installed on your device to help us load the Site accurately for you.

• Communication Data: Information you provide when you contact our customer support or sign up for our newsletters.

2. HOW WE USE YOUR INFORMATION

We use the personal information we collect to:

• Fulfill orders placed through the Site (including processing payment, arranging for shipping, and providing invoices/order confirmations).

• Communicate with you regarding your orders or queries.

• Screen our orders for potential risk or fraud.

• Provide you with information or advertising relating to our herbal and handmade products, in line with the preferences you have shared with us.

• Improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site).

3. SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties only to help us use your Personal Information, as described above:

• Logistics Partners: To deliver your products to your doorstep.

• Payment Gateways: To securely process your transactions (we do not store your raw banking/card details).

• Third-Party Manufacturers: In specific cases where drop-shipping or direct quality tracking is required.

• Marketplaces: If you purchase through platforms like Amazon, Flipkart, or Meesho, they provide us with the necessary data to fulfill your order.

• Legal Compliance: We may share your information to comply with applicable Indian laws and regulations or to respond to a lawful request for information we receive.

4. DATA SECURITY

We implement reasonable security practices and procedures to protect your personal information from unauthorized access, alteration, or disclosure. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

5. YOUR RIGHTS (Indian Residents)

Under Indian law, you have the right to:

• Review the information you have provided and ensure that any personal information or sensitive personal data found to be inaccurate or deficient is corrected.

• Withdraw your consent for the collection and use of your data at any time by contacting us (though this may prevent us from providing certain services to you).

6. COOKIES

We use cookies to enhance your browsing experience. You can choose to set your web browser to refuse cookies, but some parts of the Site may not function properly if you do so.

7. CHANGES TO THIS POLICY

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

8. GRIEVANCE OFFICER

In accordance with the Information Technology Act, 2000, the name and contact details of the Grievance Officer are provided below:

Attn: Grievance Officer

Entity: Nishkalmasha Herbals

Email: info@nishkalmasha.com

Website: www.nishkalmasha.com

If you have questions or complaints regarding our privacy practices, please contact us at the email address provided above.